I suffered from this for the last few days. I could write essays and did, but I could not send or receive emails. I am no techie by any means. At my age, it’s okay to be “old school,” and I am. With new problems coming at me almost daily, I continue to be what I have been most of my life, which is a pretty good problem solver. It was my job with kids, staff, and, eventually, professionals and entrepreneurs. Encountering one challenge after another probably played a significant role in my staying around for as long as I have.
So, after an impressive “dialogue” between my computer guy and a young lady in Europe, an AT&T tech, the problem was fixed, and I am back in business.
But a word or two about the communication between the AT&T tech representative and my computer guy. She is located somewhere in Europe, and he is at my apartment in Reno. They worked together for more than an hour. They listened to each other and confirmed what each was saying. I was mesmerized by the connection between them. Neither gave up despite the complexity of the problem.
I watched, listened, and said nothing for at least an hour, witnessing what I have taught so many powerful people about the remarkable value of being genuine with others. Unraveling the problem demanded intense listening and was always followed by “So what you said was…, or what you want me to do is…”
It was clear that both people learned from each other. You could hear their minds working through their interaction with each other. I could feel the respect they were developing for each other. Although I only participated as a witness, I learned, once again, the mighty value of dialogue.