What makes leadership work is trust, trust, and more trust. So, how do you go about nurturing trust between you and those important to you? This is old stuff to my readers, but old or new, it is the most important stuff that must exist between you and those close to you. Also extremely important, “trust “is not a two-way street until it becomes a well-established one-way street. In other words, it begins with the leader trusting and being perceived as trusting by those important to them, or it is not planted and does not grow.
Establishing the roots for trust to exist and grow is ALWAYS the leader’s responsibility to do and be. There are no fooling people with false words and behavior. Subordinates may comply for many reasons, but to join in the trusting game, don’t bet on it.
How does a leader show and be trustworthy in the eyes, ears, and heart of another? By being PRESENT, LISTENING, and CONFIRMING. As I have taught, it is not a matter of agreeing or disagreeing, but of the other feeling UNDERSTOOD.
It sounds so easy but is not, and that is due to our radar system designed to protect us from being emotionally and physically harmed. It’s not an iron-clad defense, and most people easily suffer emotional and physical pain. Escape is difficult, like quitting a job, leaving friends, and having to find another job. So, some people enclose themselves in armor, and although they are assaulted and treated as a pawn or less, they remain stoic and do what they must. For too many people, this means being as invisible as possible.
I am a person—Treat me so I feel respect—I am not a “thing”.